Online Application FAQ’s

  • Using the Applicant Portal will allow you to update your application at your convenience, 24 hours a day.

  • If you are unable to access the Portal, you can email info@tpfa.ca or call our office between 8am – 4pm from Monday through Friday for support.

  • An email address is required to register with the portal.

    1. You will receive an email confirming your application has been processed or updated.

    2. The status on the Applicant Portal will change depending on the information received:
      • “Applied” means we have received your application
      • “Eligible” means that you meet all the criteria and have been placed on the waitlist
      • “Incomplete” means we require more information.

    3. Please use the portal to update information or check your status.

  • You can reset your password from the login screen. A new password will be sent to the email address you.

  • Sign into your account with your User Name (email address) and password;

    click on your name in the top right corner;

    select My Profile;

    click the Change Password button and
    follow the prompts

    registered with

  • To be sure your personal information stays secure, the system is designed to use your personal Registration Code and your unique user name and password.
    Please ensure you do not share your personal information. Your online Applicant account is safe and secure using your unique username and password.

  • You can update your application at any time if there are any changes to your household information, such as:
    • You have added or removed a member to your household.
    • If you require a change in bedroom size.
    • There has been a change in income or assets.
    • To update contact information.
    • You have moved.
    • You have received an increase or decrease to your current rent
    • If you want to change your locations / area preference.

  • A member of your household may include:

    • A spouse or adult partner

    • A person related to you by blood, adoption or marriage

    • A person who lives regularly with you as part of your family unit

    • Any dependents that live with you

    • A person who is usually a member of your household but is temporarily absent due to:
    • Military service
    • Hospitalization
    • Employment
    • School attendance
    • Other special circumstances

  • TPFA has one building that is cat friendly. Carter Place.
    A non-refundable pet fee may be required.

  • You can cancel your application by:
    1. Calling our office at 403-269-3183
    2. Online
    • login to your application
    • open your application by clicking CONTINUE;
    • select the Application Status at the bottom of the menu;
    • click CANCEL APPLICATION

  1. Review the Online application Guide.

  2. Enter the portal – login or create a new account.

  3. Complete and submit your application.

  4. We review and respond

  • Applicants​ are reviewed, prioritized and placed on the waitlist

  • Our team reviews your application to determine program placement based on regulations determining priority, level of need, unit size requirements, income qualification and community preference.

  • Applications remain on the waitlist until suitable accommodation becomes available.

5. Update your application when necessary.

The Application Process

TPFA is unable to determine when or if you will be offered housing, but we encourage you to consider factors that could delay the process of finding suitable accommodation:

  1. Locations– Applicants may choose specific communities where they prefer to live; however, limiting the number of acceptable homes may prolong the search to find affordable housing. You may consider expanding the range of communities where you would like to live.

  2. Pets– TPFA recognizes the importance of pets to our tenants. Unfortunately, not all properties accept pets. Specifying that you prefer a unit that allows pets may lengthen your wait to find affordable accommodation. You may wish to think about considering a friend, neighbour, or family member to help you with your pet.

  3. Insufficient or Incorrect Information – Applicants must provide all required information in order to be eligible for housing.

The more limitations you place on your application, the more restricted our team is in its ability to assist you with your housing needs.